ECRM

Facebook now most popular customer acquisition tool for SMEs

Serco signs contract with Ideal Shopping to provide contact centre services for all UK customers

Pretty obvious but all too often forgotten >>> 7 Rules for Responding to Customers Online #customers

Waitrose to use online personalised retargeting to drive customer relationships

Comment: Retailers delivering more customer value by going green

Retailers face New Year war for customers as consumer confidence plummets

How To Build A Real-Time Commenting System #Coding

How I Work: Yahoo!'s Doug Crockford On JavaScript #Coding

A Pure CSS3 Cycling Slideshow #Coding

Decoupling HTML From CSS #Coding

A New Front-End Methodology: BEM #Coding

CSS Sprites Revisited #Coding

The Font Wars: A Story On Rivalry Between Type Foundries #Fonts #Typography

Applying Macrotypography For A More Readable Web Page #VisualDesign #Typography

When Typography Speaks Louder Than Words #GlobalWebDesign #Typography

Drop Caps: Historical Use And Current Best Practices With CSS #Design #Typography

Respect Thy Typography #Design #Typography

Is Google really going to rely more on social media signals in the future?

How To Survive Google's Unnatural Links Warnings & Avoid Over-optimisation

Google's New "Gmail Meter" Crunches Data About Your Email Use

Keep Your Analytics Data Safe And Clean #Business #Google

RT @TimGander: RT @ArtistsRights: Frenchman sues over Google Views urination #photo #privacy <Brightened my Friday!

Google Knowledge Graph Could Change Search Forever

Going behind the scenes at Bath based Lovehoney: interview

RT @TheatreRBath: Anyone in or near Bath willing to #giveadancerahome next week?? If you want a real live dancer in your spare room, contact @chrismarney :)

RT @james_tribe: Anyone interested in Free tickets for traveller/tv presenter Simon Reeve tomorrow evening in Bath?

RT @smallbusfocus: RT @BathBusiness: can anyone help? RT @therealtommitch: Best place to buy guitar strings in #Bath?

RT @snowballthrower: Bath Business networking evening: why bother? <<< Good question (not!), go for it!

RT @bathbusiness: RT @thebathmagazine: Who's going to the Big Bath D:bate tonight? 8pm, Pump Room, open to all. Is digital killing print?

Facebook now most popular customer acquisition tool for SMEs

Comment: Social commerce - that's Facebook right?

RT @designbull: RT @SonjaJefferson: Should Your Business Be On Facebook? Quick quiz for you.

Facebook-based football game sells players physical Nike kit

Facebook to Hit 1 Billion User Mark in August [STUDY]

How much of a dent could Facebook make in Google's search business?